Refund and Cancellation Policy

TV Channels : In case any of the TV channels shut down their operations (shown in the plan /package) or in case of any dispute between the TV channels and Ghanalive, the same TV channel will not be transmitted by Ghanalive, no partial / full refunds are done by Ghanalive to the customers.
WE DO NOT PROVIDE REFUNDS OR CREDITS FOR ANY PARTIAL-MONTH MEMBERSHIP PERIODS OR UNWATCHED Content. To cancel any monthly plan /subscription, customer has to send mail from his/her registered mail to 2 days in advance before the bill date. No refund shall be done once the billing is done.
Bandwidth requirement: We stream all the channels and videos at 3 mb bit rate depending on still vs action oriented sequences in the video stream. Hence for uninterrupted service 3 mb internet bandwidth with unlimited downloads is required.
You can find the specific details regarding your membership/plan charges with Ghanalive at anytime by clicking on the “Your Account” link, located at the top of the pages of the Web site.
By starting your Ghanalive.TV membership, you are expressly agreeing that we are authorized to charge you a monthly membership fee, any applicable tax and any other charges you may incur in connection with your use of the Ghanalive.TV service to the Payment Method you provided during registration (or to a different Payment Method if you change your account information). The membership fee will be billed at the beginning of your membership and on each monthly renewal thereafter unless and until you request to cancel your membership. Click on the “Membership Terms and Details” link on the “Your Account” page to see the commencement date for your next renewal period. We automatically bill your Payment Method each month on the calendar day corresponding to the commencement of your membership. All fees and charges are nonrefundable and there are no refunds or credits for partially used periods. At any time, and for any reason, we may provide a refund, discount or other consideration to some or all of our members (“credits”).

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