The Public Utilities Regulatory Commission (PURC) has implied at conceivable approvals against the Electricity Company of Ghana (ECG) as more than 2000 customers can’t buy prepaid power because of server challenges.
An announcement marked by PURC’s Executive Secretary Mrs Mami Dufie Ofori demonstrated on Thursday, December 7, that the commission has asked for ECG to indicate motivation behind why it ought not be rebuffed for the current difficulties.
PURC is “asking for the organization (ECG) to demonstrate cause in regard of money related punishments to be forced with a reaction due date of December 8, 2017 as per due process”.
The commission additionally plans to attempt far reaching autonomous examinations concerning ECG’s IT framework to find out the main driver of the framework disappointment which will educate advance administrative activities.
PURC said after examinations, they have requested ECG to “immediately augment its help desks in all affected district offices to deal with the large number of customers and inform the public of the measures being undertaken to resolve the problem”.
Moreover, PURC has “issued starting time-bound orders to ECG to submit points of interest of its crisis reaction allots conveyed”.
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