Welcome to the GL.TV Frequently-Asked Questions
This is the list of Frequently-Asked Questions about the GL.TV. It has answers to most of the common questions people ask about Ghanalive Services, STB etc. If you are seeking answers to questions about related areas such as Billing, Servics, STB Updates, Remote Internet Connection and any you may find some pointers, but you can Call us directly at 408-934-9394 or email us at info@ghanalive.tv
What is GhanaLIVE.tv?
GhanaLIVE.tv uses broadcast technology called Real-Time Packet Replication. With this technology, all the viewers who are watching a channel at the same time are cooperating to give everyone the best possible signal. GhanaLive.TV technology does not create any new files on your hard disk because you're watching live TV.
What Channels do I Get?
GhanaLIVE.tv will offer bouquet of Live Channels coming from Ghana. Ghanalive.Tv will only stream the Local contents.
How do I Tune to GhanaLIVE.tv?
Simply connect the broadband internet connection wired or wireless to your GhanaLIVE.tv box and connect the GhanaLIVE.tv box video and audio output to TV and power the box. That is all!! You can now easily maneuver the channels with your remote control and watch your favorite TV channels. Ghanalive.TV puts the fun of watching TV back in your hands. You can watch the latest news, shows, movies, sports, and much more broadcasting from Ghana.
How will I be billed for service post launch?
GhanaLIVE.tv charges will be included in your bill. A single, consolidated bill will be available for all the services
How do I discontinue GhanaLIVE.tv Service?
For termination of GhanaLIVE.tv service, please call our customer care at???????
What is a Set Top Box and where can I acquire one?
GhanaLIVE.tv product is finally in stock and shipping. You may order one from our website or you may contact our resellers. GhanaLIVE.tv Set top box uses latest video compression technology with your high-speed Internet connection to deliver Live TV Content from Ghana to your living room.
How do I get updates?
GhanaLIVE.tv Set Top Box automatically updates itself with new software continually as we add new features and functionality.
Am I required to pay any subscription or monthly Fees?
Yes, there is a monthly subscription fee for the type of package you select.
Can I connect my Set Top Box with the Comcast Box to receive the GhanaLIVE.tv and USA Channels?
No, you can only watch your Ghanaian Tv channels by connecting your Set Top Box to your T
Do you have dual view to watch Ghanaian and USA Channels on the same Set Top Box?
No you can only watch Ghanaian or USA channels separately at a time
Who should I contact if there is a problem?
GhanaLIVE.tv motor is and will always be customer first so we strive to keep our customers happy and completely satisfied by providing them various support options. Inquiries and questions are answered in the timeliest manner by our experienced and knowledgeable support engineers. We provide various communication methods for our clients that suit their individual needs. You can send us all your question and queries to info at by filling info@ghanalive.tv Our customers can always email their questions to support@Ghanalive.TV for answers in a timely fashion by our support engineers. Customers may also call us at xxx-xxx-xxx for support questions Is there a charge for replacement of equipment? If the STB/Remote is under warranty, GhanaLIVE.tv will replace the same. However in case of any external damage, customer will have to bear the cost.
Can the STB/Remote be replaced?
Yes, the STB/Remote come with 5 years warranty, and can be replaced from our authorized service centre. In case of a manufacturing defect, the replacement will be made free-of-charge. Refer to Terms and Conditions for details.
If I change the broadband provider, can I retain the GhanaLIVE.tv service?
Yes, and you can still watch your channels so long as you have Broadband connection
What are the advantages of GhanaLIVE.tv Service?
GhanaLIVE.tv offers a wide range of benefits to the customer. These include: High quality digital picture, Interactive programme guide, Availability of multiple packages Movies, music, special events, sports and TV programs
What is included in the GhanaLIVE.tv kit?
GhanaLIVE.tv Set Top Box, Ethernet cable, composite A/V cable, power adaptor, remote control and Easy Set Up guide.
What video resolution does GhanaLIVE.tv support?
GhanaLIVE.tv Set Top Box supports 480i. The HD supports 480p, 720p.
What are the requirements for GhanaLIVE.tv Set Top Box?
High speed internet access also known as a broadband connection and a TV with composite or S-Video input support
How can I connect to the Internet?
You could connect directly with the included Ethernet cable to a free port on the router (802.11/g/n router) or wirelessly using the USB 802.11g adapter.
What kind of Internet connection do you need?
GhanaLIVE.tv requires a minimum of 512K bps for instant viewing.
How do I determine my Internet connection speed?
On your pc go to your browser and type speed test.
Do I need a router and which one?
A router is needed when you want to connect more then one device (PC and GhanaLIVE.tv Set top box) to your Internet connection. Router will connect between your modem and GhanaLIVE.tv set top box or PC. Most routers these days are the wireless type. This means you can place your Set top box in a different room from where your router is and connect wirelessly to your network by using the optional wireless USB adapter. Wireless routers recommended are of the 802.11g type from manufacturers such as Linksys or Net gear.
I have a high speed DSL or cable modem that connects to my computer via USB. How can I add GhanaLIVE.tv set top box to this setup?
The GhanaLIVE.tv set top box requires a wired Ethernet connection to work. If you have a modem which only gives you one USB and one Ethernet connection, you will also need a router. The router lets you connect multiple devices to your Internet connection with ease.
Where can I find the User Manual?
The User Manual can be viewed or downloaded (large file) on the GhanaLIVE.tv website www.GhanaLIVE.tv under Support.
what is the warranty for the GhanaLIVE.tv Set top box and accessories?
Limited warranty of 90 days from the original date of purchase. See detailed terms and conditions on the company website under Support.
What is the refund policy?
A. 30 days. Please see terms and conditions under Terms of Purchase on the company website.


