The training officer of Oasis Management Limited Mr Moses Kwaku Golly indicated that the businesses have received only four percent feedback from the customers who are dissatisfied with their services.
Oasis Management Limited is a business management and promotion consulting firm in Ghana.
He stated that 91 percent customers never returned while 96 percent do not say their complaints.
He gave these indications during a workshop at Techiman in the Brong-Ahafo on Friday.
The workshop was for guest house operators, over 50 hoteliers as well as front desk officers from Kintampo, Nkoranza, Techiman, Seikwa and Wenchi.
The theme of the workshop was “Training of Staff to Enhance Proper Customer Services.”
It was organized by Ghana Progressive Hotels Association (GHAPROHA).
Moreover the workshop was sponsored by Council for Technical and Vocational Education and Training.
There are many benefits between hotel or guesthouse businesses, it promotes good relation and
Excellent customer care services but some customers have complaints from these services. He added.
Mr Moses Kwaku Golly stated that while communicate with their customers the hotel and guest house operators must think before speak as their words may hurt the clients or harmful for their business.
According to Mr Golly hotel and guest house operators have to cooperate with their customers and provide good services to them. Hotel operators have to inform their customers because customers play a vital role to grow a business.
He said that it is very difficult to make new customers, therefore the operators of different hotels and guest house have to satisfy their customers so that the customers remain sincere with them. It will be helpful to grow a business.
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